Audio Visual Technical Support
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| Job Type | Permanent Full Time |
| Location | York |
| Area | East Yorkshire, EnglandNorth Yorkshire, England |
| Sector | Engineer - Audio VisualEngineer - Home CinemaEngineer - Home AutomationEngineer - Technical SupportEngineer - Helpdesk |
| Salary | Competitive plus benefits |
| Currency | GBP |
| Start Date | ASAP |
| Advertiser | AV Jobs |
| Job Ref | AV12017 |
- Description
- Technical Support
Join the growing team of the industry leader in high end Smart Home technology.
Control4 Technical Support is a dynamic team of passionate technologists chartered to ensure the success of our authorised dealers.
We seek up-beat, quick-minded problem solvers who love to help others.
We have an immediate opportunity for entry-level and experienced support technicians to provide telephone support to Control4 custom integrators.
We're seeking individuals who possess excellent verbal, written, and phone communication skills; who have professional install and configuration experience in the Custom Audio/Video channel.
The selected candidate will have an advanced knowledge of audio video equipment, low voltage wiring, high voltage wiring, and networking. Experience with automation products is a plus.
Interested candidates can email CV to hr@control4.com please apply via this link - https://control4.applicantpro.com/jobs/517727.html
ITEMISED DESCRIPTION OF DUTIES:
Answer inbound dealer support calls.
Validate and author defect reports on issues found.
Enter RMAs.
Forum monitoring.
Document creation for dealer self-help knowledgebase.
Other special projects as assigned.
NEEDED SKILLS AND EXPERIENCE:
Professional Audio/Video install experience.
Distributed Audio/Video experience.
Exceptional communication skills; Verbal, Written, Phone
Home Security experience a plus
Proficient in Microsoft Word, Excel, and Outlook