Audio Visual Technician
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| Job Type | Permanent Full Time |
| Location | Central London |
| Area | London North , EnglandLondon North West, England |
| Sector | Events & Hire - TechnicianEvents & Hire - ExhibitionsEvents & Hire - Conferences |
| Salary | £32,872 per annum |
| Currency | GBP |
| Start Date | ASAP |
| Advertiser | AV Jobs |
| Job Ref | QF1001 |
- Description
- Audio Visual Engineer
Friends House Hospitality
Salary £32,872 per annum
Contract Permanent
Hours Full time: 35 per week, including evenings and weekends
Location Friends House, Euston Road, London NW1
Friends House is an award-winning conference centre in Euston, London. We’re growing and need an experienced Audio Visual Engineer with a proven track record.
Can you provide technician cover for our thousand-seater auditorium and other meeting rooms? Can you manage the maintenance of our AV equipment, giving training and ensuring our values and high standards are followed?
If you can also provide innovative solutions and quotations for customer events, we’d love to hear from you. In return we offer a generous salary and benefits package.
Friends House is open from 0700 until 2300 hours. You will be on a rota system. Your hours will vary according to business needs but will include morning, evening and weekend shifts.
To apply, go to www.quaker.org.uk/job-opportunities/jobs,and for further information about Friends House Hospitality, go to www.friendshouse.co.uk.
Closing date for applications: Tuesday 3 July 2018
Interviews: Tuesday 10 July 2018
BYM registered charity no. 1127633. Friends House (London) Hospitality registered company no. 06204129.
Job Specification
Job Purpose
Offer a level a high level of Audio Visual (AV) and technical support to both internal and external clients that exceed customer expectations, working in a warm, friendly, efficient and reliable manner.
Key Accountabilities & Main Tasks:
- Provide support for all audio-visual requirements in Friends House, to include:
- Setting up and operating sound and lighting for internal and external clients
- Providing technical support for the Conference Support team
- Providing technical support for clients including management of media resources such as storage and recording of electronic / digital media
- Providing training and support for the Conference Support Team
- Providing a co-ordinating role for events in the Light
- Liaising with the event coordinators to ascertain their audio visual needs
- Coordinating all the resources required to fulfil each event’s AV needs, to include coordination of materials required and other personnel who will be required to assist
- Deputising for the Facilities Operations Manager where required in his absence
- Price and source any AV equipment for purchase or hire that may be required for events for which the company’s existing equipment is not sufficient
- Provide quotations for supply and set-up of AV systems for Customer events
- Conduct or be present at site visits and show around for clients to add value to each event by suggesting improved technologies and services therefore increasing revenue for FH
- Providing support for all technical and audio-visual requirements during the Light events
- Maintain and service where possible the company’s audio visual technology and its stage lighting and sound systems, along with associated computer-based technology, sourcing external assistance where required.
- When required by the Facilities Operations Manager, investigate, devise and deploy new ideas around the use of AV technology for the benefits of the client.
- Assist any external AV Technicians, hired in by the client or Friends House.
- Keep corridors free of furniture and clutter at all times. Ensuring no fire exits are blocked in any way as this is now considered a criminal offence.
- Maintain an appropriate inventory of equipment, signing out and in all equipment used for meeting rooms.
- Keep the AV store tidy and organised at all times and ensure all AV equipment is returned in good order to the safety of the store room.
- Work with IT when required to perform first line support
- Report any shortage or damage of supplies and equipment.
- Comply with all company and statutory regulations relating to Health and Safety, safe working practices, hygiene, cleanliness, Fire and COSHH,
- Immediately cease using and report any faulty equipment to the Duty or Facilities Managers
- Provide high standards of personal hygiene, appearance and cleanliness at all times,
- Immediately report any incidents of accident, fire, theft, suspicious persons or belongings, loss, damage or other irregularities.
- Assist in helping to maintain a conscious approach to security and sustainability within the building.
- Attend training courses and meetings as is necessary to maintain standards in the operation and assist in carrying out the job role efficiently.
- Undertake duty shifts to help ensure that all conference events and meetings run smoothly; that any incidents are dealt with and good customer service is provided to ensure customer satisfaction
- Undertake any other relevant duties as reasonably required by the Housekeeper or Duty Manager (during off peak periods this could involve other duties in other departments),
2. Intellectual Demands
- The post holder is required to provide a high level of attention to detail, working swiftly, efficiently and accurately under pressure, with the ability to plan ahead.
- A reasonable level in reading, writing, numeracy and pc usage
- Excellent IT skills
- Competent in handling electrical appliances.
3. Judgements
- Makes operational decisions that can affect the quality of service delivered to the client, potentially affecting profitability, through refunds and poor return custom through negative experiences.
- The post is defined by policies, procedures and codes of conduct.
- Sensitive meetings and literature require a level of confidentiality.
4. Use of Resources
- The post holder has operational responsibility for the set up and delivery of the customer service function of the meeting rooms.
5. Communications
Internal: 30%
Direct contact with staff at all levels of the organisation, the majority of which is with other members of the hospitality and facilities team. This role involves a great deal of teamwork and coordination between different divisions of the Hospitality operation.
External: 70%
This role involves contact with customers through one to one meeting, telephonic discussions and by discussing any change of set up requirements direct with the client. The role also involves communicating with key organisers, external technicians, tutors and tradesmen.
6. Physical Demands & Co-ordination
The role involves prolonged periods of standing on your feet, moving of equipment / furniture, manual handling of chair stacks and boxes, working with PC’s and other electrical appliances.
7. Working Conditions and Emotional Demands
Have interaction with a high volume of people from a variety of backgrounds within short periods of time and have varying needs. Some customers can have difficult requests and be very demanding.
Certain tasks can be allocated to specific individuals or pairs as set out in the Work schedule, but remains interchangeable during any five working days out of seven from 0700 to 2300, as directed by the rota, including BYM event/weekend.
The nature of the hospitality operation means differing shift patterns may occur between the hours of 0700 and 2300 Monday to Sunday, totalling the contracted working hours. Overtime hours may be asked but not presumed.
Due to the nature of the hospitality operation the role sometimes requires lone working and without supervision.
OTHER RESPONSIBILITIES:
- Responsible for ensuring that Britain Yearly Meeting’s Equal Opportunities Policy is adhered to in all aspects of the role
- Responsible for ensuring that Britain Yearly Meeting’s Health & Safety Policy is adhered to at all times
- Responsible for ensuring that Britain Yearly Meeting’s commitment to sustainability is adhered to in all aspects of the role
- Responsible for ensuring that Britain Yearly Meeting’s Staff handbook is adhered to at all times.
- To undertake duties and responsibilities commensurate with the post
BRITAIN YEARLY MEETING
PERSON SPECIFICATION
Job Title: Audio Visual Technician
Department: Hospitality & Facilities Department
Date: May 2018
ESSENTIAL KNOWLEDGE
- Knowledge of and sympathy with Quaker values
- Knowledge of Microsoft Office,
- An ability to communicate in spoken and written English,
- Knowledge of a wide variety of AV equipment and systems.
ESSENTIAL QUALIFICATIONS
- Recognised Audio Visual qualification i.e. BTEC Level 2 Tech Award in Creative Media Production or equivalent experience
ESSENTIAL EXPERIENCE
- Experience of working within a conference and meeting room environment in a venue of comparable business size with similar production and service standards (e.g. Hotel, Conference Venue) working with AV and IT equipment
- Communicate with people face to face, by telephone or written communication in a customer service environment
- Experience of coordinating high profile events
ESSENTIAL SKILLS
- Demonstrable ability to work as a team player
- Demonstrable ability to work unsupervised under own initiative
- Good written and oral communication skills
- Strongly customer focused and confident dealing with senior people
- Demonstrable skills in handling Audio Visual and Information Technology equipment.
DESIRABLES
- Formal customer service training including dealing with difficult customers.
- Contribute to help improve standards and performances.