AV Support Technician


This job does not exist anymore.

Try running a new search or browse our vacancies.

Or fill in the form below to receive job alerts.

2018-08-13 11:43:571970-01-01Lava Jobs
Job Type Permanent Full Time
Location West Berkshire
Area Berkshire, England West Berkshire
Sector Engineer - Technical SupportEngineer - Helpdesk
Salary £23000 - £25000 Per Annum £23k-£25k p.a. plus benefits and train
Currency GBP
Start Date ASAP
Advertiser AV Jobs
Job Ref AV29827
Description
The Opportunity

This is an exciting opportunity to work for a successful Award winning Technical Distributor as Audio Visual Technical Support.

Working within a team offering 1st line technical support to a customer network of AV Integrators and Custom Installers.

Products categories include: control system, lighting control, audio/video switching and networking.

Key Responsibilities

Technical Support
o Take in-coming support calls from customers in the UK and across Europe
o Apply troubleshooting techniques with customers facing issues
o Remote desktop support with customers where required
o Provide Technical advice to customers searching for solutions
o Ensure we provide the best possible support service
o Escalate issues to vendors where necessary
o Document common issues for support desk knowledgebase
o Replace faulty products following our ‘Advanced Replacement procedure
o Arrange repairs in-house or with vendors
o Test new software, products and solutions
o Register new Return Merchandise Authorisations for customers
o Apply for Return Merchandise Authorisations with vendors

CRM Software Administration
o Find, check or update customer details
o Keep returns record up to date for support, logistics and accounts departments
o Handle pricing and stock level enquiries for customers
o Add Sales Orders for replacement products
o Arrange local and international shipping

In addition to full training on the key products there will also be opportunities to learn about other related products and applications.

Based in West Berkshire salary circa £23k- £25k plus benefits and training.

Your skills and experience

Experience providing 1st line technical support
Experience with a networking product range or Home Automation control system
IT or AV qualifications
Great communication skills
Work within a small team

Non essential skills but great to have:

Knowledge and experience of SAP
Advanced knowledge of AV product technical specifications
Ability to use programming languages to solve problems
Experience with Photoshop for user interface development
AV Rack building
XML Editing

Candidates should ideally be qualified to Degree level with good knowledge of Audio and /or practical experience of computer networks.

Work experience in a computer related environment would also be helpful,

Due to the location of the office you will be required to have access to your own transport.

A graduate with a degree in Computer Science/Networking/Programming or similar with at least 2 years' work experience would also be considered.

Our client offers excellent opportunities for career progression.

The Organisation

Our client is an award winning AV distributor who can offer excellent training and career opportunities.

The Recruiters

AV Jobs are the No. 1 Audio Visual recruiters in UK and Europe working with clients and candidates to ensure a perfect job fit every time.


Keywords
SectorClear
AreaClear
Job TypeClear
SalaryClear
CurrencyClear
Sign in
Register
Similar Jobs
  • Product & Applications Engineer Audio Visual
    England, North East, Cheshire
    Engineer
    £25000 - £35000 Per Annum Negotiable doe + benefits

    The Opportunity This is a fantastic opportunity for an Audio Visual specialist - The Products Applications Engineer (PAE) is a multi-faceted, commercial-meets-technical role, critical to the continuous growth of EMEA Sales. The primary function of the role is to provide timely and effective respons...
  • Audio Visual Technical Support
    England, North West, Merseyside
    Engineer
    £18000 - £20000 Per Annum Negotiable doe circa £18k-£20k p.a. +

    The Opportunity This is an opportunity to join a successful technology company and receive on-going training as an Audio Visual support engineer. Our client has a permanent full-time position available immediately in their Operations Team, for an Audio Visual support Engineer. Working as part of ...
Email Me Jobs Like This
Subscribed to similar jobs notifications
We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
+Necessary
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
essential
SessionUsed to track your user session on our website.
essential
+Marketing
Marketing Cookies are used for various purposes.
Live ChatThis allows our Live Chat Functionality
Yes
No

More Details