AV & UC Support Engineer
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|Job Type||Permanent Full Time|
|Area||Hertfordshire, United Kingdom|
|Sector||EngineerEngineer - Audio VisualDirector - Engineering|
|Salary||£28000 - £35000 Per Annum Plus benefits|
- The Opportunity
This is a fantastic opportunity to join an enterprise with exciting growth plans. Our client is a small, family-led company based in Hertfordshire but working globally. They provide support for audio-visual, unified communications, and IT, for customers across the globe.
To work as part of the Support team based assisting with support call outs under the direction of a Senior Engineer. This is a customer facing role
The role will involve travel throughout the UK, Europe and other destinations
The role has two key areas of responsibility:
Supporting, Maintenance and Support Customers Commissioning Project works
Maintain high levels of Customer Service through onsite attendance and remote technical support
Attend on-site maintenance and emergency calls to diagnose and rectify faults in order to return the system to full working order in such a manner that re-visits are avoided
Diagnosing and repairing AV/IT systems including presentation systems, digital signage systems, UC and VC systems and audio DSP systems
Ensure fault resolution is to Client satisfaction; ensuring the commercial impact of the account is upheld and shall be responsible for the management of and timely updating of CCOMM tickets
Pre post-Sales Support for AV products and IT network-based products that include, AV over IP and UC Collaboration technologies
Able to support legacy AV technologies
Carrying out Planned Preventative Maintenance on systems
Assisting Project team and carrying out site surveys
Small works installations, including handover to Client
Assisting in commissioning of project installs to ensure systems are on-boarded correctly
Taking backups of system configuration files and program codes to file as a precautionary measure
Reporting any escalated matters directly to line manager
Liaising with other project and engineering teams to develop customer and site knowledge as necessary
Working closely with company Helpdesk, providing feedback on customers for reports
Based in Herts but with travel throughout UK and overseas salary is doe £28k-£35k p.a. plus benefits
Your skills and experience
The field service engineer role is to support Maintenance and Support customers. You will have 3-5 years of experience working hands on with complex AV systems, still be excited by the technology, and be keen to deliver outstanding customer service.
Must have the full right to work in the UK
Have a UK driving licence and be able to commute (via company van or public transport) to customer site locations globally.
3-5 years experience as a field Engineer
Good technical knowledge of Electronics and Audio-Visual Systems including Extron/Crestron/AMX control systems
Broad IT knowledge, including networking
An understanding of video conferencing solutions, products, protocols, network, and delivery
Knowledge of audio-visual equipment including display equipment, control systems and complex audio systems plus communications protocols such as RS232 and RS485 is also required
Able to follow a schematic showing audio visual signals and control signals for interconnected devices is essential as is the ability to diagnose faults within the systems
Competent in the use of small hand tools and soldering for the purpose of making interconnects and potential onsite fixes
Experience of installing, commissioning, and servicing commercial audio-visual systems including projection, flat panel, control systems, power amplifiers, DSPs, audio / video matrix systems, digital and analogue signal transmission formats
Must be able to work unsupervised, Self-driven, organised
A people-person who prioritises customer/user experience
Able to use access equipment and physically install hardware into client sites without technical assistance
Effective communication with both technical and non-technical individuals is important
Product Knowledge Audio Systems (Balanced / Unbalanced)
Basic computer networking, TCP/IP, MAC, SubNets, VPN
Video Conference CODECs
Large Format Flat Panels Video walls
Crestron control systems and Crestron AV switching and matrix systems
This is a client facing role and as such the successful candidate will be expected to represent the company in a competent, professional and friendly manner
Ability to build and maintain professional relationships and networks
Communicates effectively, articulating information clearly, adapting to the audience
Takes personal responsibility for meeting deadlines and targets, maintaining consistently strong organisational skills even in the face of conflicting or tight deadlines
Actively works together with others to achieve common goal
Continually reviews understanding and approach to ensure ongoing improvement
Our client is a market-leading systems integration company specialising in the full design, implementation and support of meeting spaces, solutions, and business services.
AV Jobs are the UK's No. 1 specialist Audio Visual recruiter and work with clients and candidates to ensure a perfect job fit every time.