Description

TITLE: Technical Support (Trainee)

REPORTS TO: Technical Support Supervisor

POSITION DESCRIPTION SUMMARY:

Join the growing team of the industry leader in high end Smart Home technology. Control4 Technical Support is a dynamic team of passionate technologists chartered to ensure the success of our authorised dealers. We seek up-beat, quick-minded problem solvers who love to help others.

We have an immediate opportunity for entry-level and/or experienced support technician to provide telephone support to Control4 custom integrators.

We’re seeking individuals who possess excellent verbal, written, and phone communication skills; who have professional install and configuration experience in the Custom Audio/Video channel.

The selected candidate will have an advanced knowledge of audio video equipment, low voltage wiring, high voltage wiring, and networking. Experience with automation products is a plus.

Interested candidates can email resume to hr@control4.com

ITEMISED DESCRIPTION OF DUTIES:

Answer inbound dealer support calls.
Validate and author defect reports on issues found.
Enter RMAs.
Forum monitoring.
Document creation for dealer self-help knowledgebase.
Other special projects as assigned.

SKILLS AND EXPERIENCE NEEDED:

Professional Audio/Video install experience.
Distributed Audio/Video experience.
Exceptional communication skills; Verbal, Written, Phone
Home Security experience a plus
Ability to work in a cubical for long hours.
Proficient in Microsoft Word, Excel, and Outlook

Job Type	Permanent Full Time
Location	York
Area	East Yorkshire, England North Yorkshire, England East Yorkshire England York
Sector	Engineer - Audio Visual Engineer - Installer Engineer - Home Cinema Engineer - Home Automation Engineer - Technical Support Engineer - Helpdesk
Salary	Competitive plus benefits
Currency	GBP
Start Date	ASAP
Advertiser	AV Jobs
Job Ref	C4010

Technical Support (Trainee)

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