Audio Visual Technical Support
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| Job Type | Permanent Full Time |
| Location | Berkshire |
| Area | Berkshire, England |
| Sector | Engineer - Audio VisualEngineer - Technical SupportEngineer - Helpdesk |
| Salary | £29000 - £30000 Per Annum £30k p.a. plus benefits |
| Currency | GBP |
| Start Date | ASAP |
| Advertiser | AV Jobs |
| Job Ref | AV19317 |
- Description
- The Opportunity
This is an exciting opportunity to work for a successful & Award winning Technical Distributor as Audio Visual Technical Support.
Working within a team offering technical support to a customer network of AV Integrators and Custom Installers. Products categories include: control system, lighting, audio/video switching and networking.
Key responsibilities and accountabilities:
Technical Support:
▪ Take in-coming support calls from customers
▪ Give technical advice and resolve issues
▪ Screen share with customers where necessary
▪ Ensure we give the best possible support service
Training:
▪ Develop and deliver technical training courses
Admin/SAP:
▪ Service calls
o Enter service calls on SAP
o Keep SAP service records updated
▪ Facilitate advance replacement
o Check stock
o Gain authorisation
o Send advance replacement unit
o Liaise with Vendor for replacement
o Ensure faulty unit is returned
▪ Keep returns records up to date
Communication:
▪ Vendor
o Liaise re RMAs
o International shipping
o Use Vendor technical support : when cannot resolve an issue internally
o Dealer portal
Technical Marketing:
▪ Exhibitions
o Plan/build rig/project manage
o Attend and assist on stand
▪ Demonstration Facilities
o Ensure latest products are installed in all demo facilities
o Keep all demonstration facilities fully functional
o Make recommendations of complimentary equipment for demonstration facilities
▪ Written
o Assist with technical aspects of E-Shots
o Assist with technical aspects of marketing blurb
o Assist and monitor ‘social marketing’ efforts
Based in West Berkshire salary is circa £30k p.a. plus benefits.
Your skills and experience
The successful candidate will have experience of Technical support in Audio Visual and complementary technologies and be a good communicator with a passion for giving first class customer service.
A graduate with a degree in Computer Science/Networking/Programming or similar with at least 3 years' work experience.
Our client offers excellent opportunities for career progression.
The Organisation
Our client is an award winning AV distributor who can offer excellent training and career opportunities.
The Recruiters
AV Jobs are the No. 1 Audio Visual recruiters in UK and Europe working with clients and candidates to ensure a perfect job fit every time.