Junior Technical Service Desk Engineer
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| Job Type | Permanent Full Time |
| Location | Preston |
| Area | Lancashire, England |
| Sector | EngineerEngineer - Audio VisualEngineer - Video ConferencingEngineer - Technical SupportEngineer - Helpdesk |
| Salary | £18000 - £25000 Per Annum £18k-£25k p.a. based on experience + b |
| Currency | GBP |
| Start Date | ASAP |
| Advertiser | AV Jobs |
| Job Ref | AV21417 |
- Description
- The Opportunity
This is a fantastic opportunity to join a highly competitive, friendly and progressive company which offers great opportunities to build a career and progress as Technical Support Engineer.
The successful candidate will contribute to the strategic program that will result in our client being the leading service partner for AV in its field.
Key duties and responsibilities include:
▪1st/2nd line AV/VC technical support to clients
▪Obtaining the relevant information, drawings, and providing client remote technical assistance with integrated AV/VC equipment.
▪Escalation to field engineering team for onsite repairs and workshop service spare support team.
▪Field engineering team support, providing documentation and back history, back end assistance
▪Updating the ticketing system accurately with absolute attention to detail
▪Raising RMAs with our client's equipment suppliers under warranty
▪Provide technical reports and updates to customers
Required skills
▪Understanding of the fundamental principles of audio and video as part of an IT managed service environment
▪Understanding of TCP/IP Networks Protocols and switching/routing over local area networks
▪Experience of Cisco Polycom video conference networking infrastructure and end-point configuration.
▪All applicants should have a good understanding, interest and experience in audio visual and control systems.
Hours of Work 40 Hours per week Service desk operating 8am -6pm to be extended via home working and remote support capability as part of ongoing development strategy
Based near Preston the role offers a salary of £18k-£25k p.a. based on experience, plus benefits.
Your skills and experience
The successful candidate will have:
▪Experience working within an AV and VC/IT support role.
▪Proficient using remote support tool applications (Team-viewer, VPN, Remote Desktop).
▪Must be computer literate Windows/MAC OS, Share-point, and Microsoft Mail, word, excel
▪Proven track record in an AV/IT technical support based role
▪Excellent customer relations and interpersonal skills
▪Excellent communication skills, both written and verbal
▪Fluent in English, professional telephone manner
▪Excellent organisational skills, especially under pressure.
All applicants must be eligible to work in the UK, or hold a valid UK permit (no sponsorship offered), full and clean UK driving licence, up to date passport and be willing/able to travel both within the UK and overseas when required.
The Organisation
Our client is an award winning integrator and one of the UKs leading provider of audio visual technologies and are specialists in the integration and servicing of audio visual control and video conferencing systems. Our client is committed to its staffs professional development and offers a continual training and certification support with InfoComm, CAI and other services.
The Recruiters
AV Jobs are the No. 1 specialist Audio Visual recruiters in the UK working with clients and candidates to ensure a successful job fit every time.