AV/IT Helpdesk Support Manager
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| Job Type | Permanent Full Time |
| Location | South West London |
| Area | London South West, England |
| Sector | Engineer - Technical SupportEngineer - HelpdeskManager |
| Salary | £35000 - £45000 Per Annum Doe, neg plus benefits |
| Currency | GBP |
| Start Date | ASAP |
| Advertiser | AV Jobs |
| Job Ref | AV30075 |
- Description
- The Opportunity
This is an opportunity to grow, lead and manage the Helpdesk Support function for our Digital Signage client as they continue to grow their business.
As Helpdesk Support Manager, you will ensure that all calls are logged via email, phone that this task has been carried out by another member of the team and completed fully within the company system and assigned to the appropriate resource.
Key roles and responsibilities:
Assist in the setting up, operating, editing and processing using a range of specialist AV hardware and software.
Receive and handle requests for support following agreed procedures. Respond to requests for support by providing information to enable incident resolution and promptly allocate unresolved calls as appropriate. Maintain records and advise relevant persons of actions taken.
Investigate problems in systems and services and assist with the implementation of agreed remedies and preventative measures.
Develop, document and implement changes based on requests for change whilst applying change control procedures.
Maintain a knowledge of specific technical specialists and provide advice regarding their application.
Assist in the delivery of specific projects when required, drawing on available resources to provide recommendations, designs, costing, deployment and technical testing.
Identify and resolve issues with applications, following agreed procedures and carry out agreed applications maintenance tasks.
Take responsibility for own workload and keep others informed, highlighting potential problems and suggesting solutions to ensure continuity of service delivery.
Assist in processing, editing, production and archiving of audio-visual material using a range of digital tools and software.
Communicate effectively with customers, team members and colleagues across the Company.
Based in South West London, Salary will be doe and neg circa £35k-£45k p.a.
Your skills and experience
The successful candidate will have
ITIL Foundation Level.
AV specific qualifications such as Info COMM CTS or AV Control Systems Programming qualifications.
You will also have:
Experience of providing IT or AV support (1st 2nd tier) and the processes associated with it.
Knowledge of computer hardware including desktop PCs, laptops and mobile devices.
Knowledge of specialist AV hardware and software.
Experience of installing, and using one or more computer operating systems such as Microsoft Windows, Mac OS and Linux.
Knowledge of IT networking.
Experience of using an IT Service Management system to manage, allocate and monitor support tasks.
Technical competence and proven troubleshooting skills.
Excellent organisational skills.
Excellent interpersonal and communication skills.
Ability to troubleshoot a multitude of hardware and software problems and to learn / adapt to new technologies.
Ability to assimilate new support tasks, while retaining and developing established ones.
Ability to adapt communication style to suit the audience.
Ability to work within a changing business and technical environment.
Ability to deal with confidential and sensitive information with tact and discretion.
Team leading/management experience in a Helpdesk environment.
The Organisation
A leading digital signage agency based in London, building long-lasting partnerships with its Clients in several exciting channels, including; Retail, Digital-out-of-Home, Sports Venues, Arenas, Quick Service Restaurants, Transport and Corporate Internal Communications.
They excel at delivering creative and effective digital signage solutions, from stand-alone systems to stunning video walls and complex signage networks. Providing wide and varied options on everything from interactive screens to audience metrics to meet every digital signage requirement both now and in the future.
The Recruiters
AV Jobs are the UK's No. 1 Audio Visual specialist recruitment company, working with clients and candidates alike to ensure the perfect job match every time.