Customer Services Manager

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2019-05-09 15:09:031970-01-01 Lava Jobs
Job Type Permanent Full Time
Location Bournemouth or Poole
Area Dorset, England Bournemouth or Poole
Sector Engineer - Technical SupportEngineer - HelpdeskManagerManager - OperationsManager - Service Delivery
Salary £30000 - £35000 Per Annum £30k-£35k + benefits
Currency GBP
Start Date ASAP
Advertiser AV Jobs
Job Ref AV29896
The Opportunity

This is a great opportunity for a Customer Service Manager to work for a leading well-established manufacturer of multi-award-winning industry developers of Video / Audio control distribution systems located in Poole Dorset.

In this unique and varied role, you will need to be technically aware and able to communicate at all levels.

Key Responsibilities

The CSM role you will need to handle on your own the HR functions of recruiting a team around you with a view of offering 24/5 support across multiple countries.
As a global business, you will need to devise scripts to handle simple customer service queries and training material on how to process within our CRM
Ability to Develop training manuals
Helping to develop and implement customer service policy and RMA Policy

Based in Poole in Dorset, salary will be circa £30k-£35k dependent upon experience plus benefits

Your skills and experience

You will need to behave in a calm, professional and responsible manner always.
Be able to communicate courteously with customers by telephone, email, letter and face-to-face.
Develop a faultless feedback procedure that delivers customer satisfaction.
Keeping ahead of developments in customer service by reading relevant journals and implementing them in a timely manner to the business.
Ability to use positive language
Ability to “read” customers
Excellent computer skills including MS office
Knowledge in Audio Visual would be desirable but not essential

The Organisation

Our client is a multi-award winning industry leading developer and manufacturer of Video/Audio control and distribution systems. They offer excellent product training and career opportunities.

The Recruiters

AV Jobs are the No. 1 Audio Visual Recruiters in the UK working with clients and candidates to ensure a successful job fit every time.

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