Audio Visual Technician Team Leader
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| Job Type | Permanent Full Time |
| Location | London West End |
| Area | City of London, EnglandLondon North , England |
| Sector | EngineerEngineer - Audio VisualEngineer - ServiceEngineer - Technical SupportDirectorEvents & HireEvents & Hire - ExhibitionsEvents & Hire - Conferences |
| Salary | £30000 Per Annum £30k p.a. + overtime & great benefits |
| Currency | GBP |
| Start Date | ASAP |
| Advertiser | AV Jobs |
| Job Ref | AV29966 |
- Description
- The Opportunity
This is an opportunity for an AV Technician who will supervise a team of 4 AV technicians and any temporary/ freelance/agency technicians hired by the AV department. You will also be required in the setting up, operation and support of the audio-visual facilities (and users of those facilities) in the AV control room and all lecture theatres, meeting rooms and other spaces at our clients' prestigious buildings in the West End of London. The senior AV technician will work with two other senior AV technicians reporting to the AV manager.
The main building has 3 purpose-built lecture theatres and 15+ other meeting spaces, together with 6 further multi-purpose meeting/events spaces in a second building some yards away.
The AV department is responsible for overseeing AV arrangements for all conferences and meetings held both those organised by the Education department, internal meetings and those organised by external bodies hiring the facilities. The Education / external client split is 60/40.
This new role is in response to an increase in AV business both internal and external, an increase in AV team members and to the on-going development and implementation of the AV / event technology used by our client.
Key responsibilities:
▪Providing first-line support, including on-the-spot diagnosis and rectification/repair of minor faults and problems as and when they occur and escalating faults to / and liaising with, the contracted service supplier when necessary.
▪Liaising with clients both internal and external to provide advice and guidance for their audio visual requirements for future meeting and event bookings
▪Providing first line of client contact for video production and live/on-demand streaming services including updating AV schedules, Rendezvous booking system, and assigning permanent or agency staff to cover the delivery of booked services.
▪Liaising with the client's Education department regarding footage to be filmed and informing them of any issues. Keeping log of where footage is located and managing archived footage.
▪Manage storage of all video/audio files with local and networked drives, ensure they are functioning and have adequate free storage space by archiving appropriate footage as well as deleting unnecessary content.
▪Hands-on set-up, operation and de-rigging of AV equipment as and when necessary in support of the AV technicians.
▪Video/audio editing as and when necessary in support of the AV technicians.
▪Ensuring the agreed AV team standard video recording procedures (SOP) are met.
▪Ensure AV resources and staff are always appropriately provided including creating the weekly schedule and staff rota in place of the AV manager if requested.
▪Completion of installation, implementation and roll out projects of new equipment and services including training of AV technicians and other relevant staff/users.
▪Contributing to development of in-house AV event technology and services by research using resources both on-line and printed, supplier/manufacturer meetings and industry seminars and shows.
▪Maintaining the cleanliness and presentation of all AV rooms, stores and equipment.
▪Supervising on-going preventative maintenance and routine servicing of AV equipment (including video production equipment) reporting maintenance and service issues to the AV manager or the contracted service supplier.
▪Creation (and continual updating) of Standard operational procedures (SOPs) for AV services and operations.
▪Updating and maintaining on line records and databases.
▪Undertake duties with a full understanding of the Health Safety implications, attending HS training where necessary
▪Using all opportunities to promote and sell AV services including client show rounds and working with the marketing executive.
▪To ensure the security of all AV equipment in the building whether owned or hired from nominated suppliers.
▪Supervision of AV Technicians including conducting regular team meetings and ensuring all technicians are aware and trained on SOPs.
▪Feedback to Senior AV technicians on technician's performance.
▪Other duties compatible with employment may be given by the Senior AV Technicians, AV Manager or Director of Support Services.
RELATIONSHIP MANAGEMENT:
▪Working closely with Senior AV Technicians, and AV Manager
▪Working with the Support Services Venue Sales Team and the Education Department to ensure efficient communication between clients both external and internal
▪Working with 3rd party suppliers to ensure smooth combination of service provision from them and the in-house team for the client.
▪Working closely with the AV service contract supplier to ensure they attend to contractually covered service issues.
▪Identify and optimise opportunities for upselling AV services to internal/external clients working closely with the events office and marketing executive.
Based in prestigious offices in the West End of London, salary is £30000 p.a. plus overtime. 40 hrs per week including evenings weekends 5 days over 7. Subsidised restaurant and pension contribution.
Your skills and experience
Previous experience of AV support in a conference and meetings venue is a pre-requisite.
Ability to use and therefore demonstrable experience of using/facilitating, the following:
▪Data projectors and other display systems
▪Audio/Video playback and recording
▪Video camera operation
▪Cabled and radio microphones
▪Audio mixers and amplification systems
▪Audio/video patching
A high level of computer literacy including knowledge and experience of using related computer software, particularly Microsoft PowerPoint, Office, Keynote and video/audio playing/editing software.
Knowledge of how AV systems function on IT networks
▪Digital video/audio editing (particularly Adobe Premiere)
▪AV control systems
▪Video conferencing systems
▪Interactive voting systems
▪Stage and studio lighting set ups and controls
▪Live and on-demand video streaming
Previous supervisory, team leading and rota planning experience
You will have:
▪Excellent oral and written communication skills
▪Good troubleshooting/problem solving skills - especially when under pressure
▪Smart appearance
▪Enthusiastic, exhibiting passion and excitement over work with a can-do attitude
▪Proactive Acts without being told what to do. Brings new ideas to the team
▪Team work works effectively with others, contributes strongly, both supportive and collaborative
▪Demonstrable interest in relevant technology with a history of self-learning.
The Organisation
Our client is a 210 year old charity with some 22000 members and a state of the art AV facility within two buildings in the West End of London.
They offer excellent benefits to staff and a friendly working environment.
The Recruiters
AV Jobs are the No. 1 Audio Visual recruiters in the UK and rest of Europe. We work with clients and candidates alike to ensure the right fit for every job, every time.