AV Field Service Engineer
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| Job Type | Permanent Full Time |
| Location | London and Home Counties |
| Area | City of London, England |
| Sector | EngineerEngineer - Audio VisualEngineer - ServiceDirector - Engineering |
| Salary | £33000 - £35000 Per Annum DOE plus benefits |
| Currency | GBP |
| Start Date | ASAP |
| Advertiser | AV Jobs |
| Job Ref | AV30072 |
- Description
- The Opportunity
This is a great opportunity to join a professional and developing Service team in a multi award winning company. They provide competitive rates of pay, 20 days paid holiday, a generous pension scheme and annual bonuses based on company performance. They also offer and encourage ongoing training and professional development.
For this Field Service Engineer role supporting key enterprise and university clients, the successful candidate will have years of experience working hands on with complex AV systems, still be excited by the technology, and be keen to deliver outstanding customer service.
Daily duties will include room and system checks, responding to requests for support, investigating and troubleshooting both AV and IT issues at the site and ensuring any active tickets are updated.
The role will be responsible for inspecting, diagnosing and repairing AV/IT systems including presentation systems, digital signage systems, UC and VC systems and QSC audio systems.
A working knowledge of audio visual equipment including display equipment, control systems and complex audio systems plus communications protocols such as RS232 and RS485 is also required. TCP/IP network knowledge and understanding will be essential to the position, as is the ability to use network diagnostic tools such as Wire Shark and Packet Tracer.
The ability to follow a schematic showing audio visual signals and control signals for interconnected devices is essential as is the ability to diagnose faults within the systems.
The successful candidate will be competent in the use of small hand tools and soldering for the purpose of making interconnects. All systems are modular so no electronic component level repair is undertaken.
This role will involve the occasional requirement to oversee sub-contractors of a technical nature. Ongoing technical training and access to CTS accreditation will be provided.
Fault finding rectifying AV/IT systems at the client site providing remote assistance and onsite technical
support for clients
Completion of service reports and ticket management on company systems
Attending service handover meetings with the project team to ensure familiarity with new sites moving into
support
Carrying out preventative maintenance on installed systems at the site
Providing technical assistance to Service Coordinators for handling customer enquiries as required.
Reporting any escalated matters directly to line manager Liaising with other project and engineering teams to
develop customer and site knowledge as necessary
Based in London or Home Counties salary doe to £35k plus benefits.
Your skills and experience
The successful candidate will have:
Experience of installing, commissioning and servicing commercial audio-visual systems including projection, flat panel, control systems, power amplifiers, DSPs, audio / video matrix systems, digital and analogue signal transmission formats.
Experience with Crestron NVX systems
Must be able to work un-supervised, under time pressure and to deliver outcomes to budget and required timeline.
Self-driven, organised and results oriented.
A people-person who prioritises customer/user experience
Able to use access equipment and physically install hardware into client sites without technical assistance.
Relishes a challenge and stops at nothing to overcome problems they encounter
Effective communication with both technical and non-technical individuals is important. This is a client facing role and as such the successful candidate will be expected to represent the company in a competent, professional and friendly manner.
Product Knowledge
Audio Systems (Balanced / Unbalanced)
Basic computer networking, TCP/IP, MAC, SubNets, VPN
Video Conference CODECs
LCD DLP Projectors
Large Format Flat Panels
Crestron control systems
Crestron AV switching and matrix systems (digital analogue)
Signal extenders over catX / HD Base T formats
Lighting systems / DMX control
VoIP / Dante
UK Driving licence
HNC/D Electronic Engineering / computing, CCENT, or equivalent.
The Organisation
Our client is a well established and award winning global AV integrator who design, integrate, install and maintain robust AV systems and environments. They offer excellent working conditions, career progression and ongoing training.
The Recruiters
AV Jobs are the No. 1 Audio Visual recruiters in the UK and rest of Europe. We work with clients and candidates alike to ensure the right fit for every job, every time.